How can I request to remove a rating I’ve left for a tradesperson?

Yes, our Support Team can assist you with this request.

If you would like a rating to be reviewed or removed, please contact us through the chatbot and provide the following information:

• The job reference number – This helps us locate the correct job and rating.
• The reason for your request – A short explanation will help us understand why you would like the rating reviewed.

Once we receive these details, we will create a case and escalate it to the appropriate team for review.

Why updating or removing a rating can be important

Ratings are an important part of helping other homeowners make informed decisions. However, if a situation has been resolved with the tradesperson or if a rating was submitted in error, updating or removing it can help prevent misunderstandings or disputes from arising later.

If the issue between you and the tradesperson has been resolved, adjusting the rating can help ensure that the feedback accurately reflects your final experience.

Our team will review each request on a case-by-case basis and will do our best to assist you as quickly as possible.