What are the 'I could not quote' process rules?

Our rules:

1. You need to be on a subscription plan. Pay-as-you-go, and members on our Annual £49+VAT plan are not eligible.
2. Your profile must be complete. Incomplete profiles do not usually give homeowners much confidence
3. You must wait 48 hours before you can request a refund. This is to give homeowners a chance to get back to you
4. You need to request a refund within 30 days of buying the lead
5. You must attempt to contact the Homeowner by Phone, Text and Email prior to claiming the lead back

Reasons why we might not give credit back:

1. You have reached your refund limit
2. You asked for a refund within 48 hours of buying the lead
3. You asked for a refund 30 days after you bought the lead
4. We found that you were allowed to quote

We may request evidence to show that you have attempted to contact the Homeowner[s], we would always recommend keeping a log of how and when you attempted to contact them.