What should I do if a homeowner does not pay me?
If a homeowner fails to meet your agreed payment deadline, your first port of call should always be a polite payment reminder email, or call.
We do not recommend making multiple calls or emails, as we don't want the Homeowner to feel harassed, but we do understand that it's important for you to get your money paid.
Most of the time it's an honest mistake from the homeowner, and they will pay as soon as the reminder is received. If you still do not receive payment, we would recommend:
- Checking if there were any issues with the work and fixing these if required
- Contacting Citizens Advice for further help and guidance